If your Aerofryer is displaying an error message then please use the information below to troubleshoot on how to resolve your issue.


If your model number is 182020,182021, 180150 or 180151 then please see the error messages below:


Error codeCauseSolution

E2
Thermostat sensor fault.Please visit https://www.princesshome.eu/en-gb/customerservice/warranty-repairs  to file a warranty claim.
The Aerofryers air supply and airflow is insufficient.We advice you keep the Aerofryer at least 10 centimeters away from any obstacle so it is able to circulate its air flow correctly.


If you model number is 180160, 180170, 181012, 182050, 182051 or 182055 then please see the error messages below:


Error codeCauseSolution
E1The device is to cold and therefore the thermostat sensor can not measure the correct cooking temperature.Move the Aerofryer to a warmer area giving it time to adjust, if this does not solve the error then please visit https://www.princesshome.eu/en-gb/customerservice/warranty-repairs  to file a warranty claim.


If you model number is 182020, 182021, 182025, 180150, 180151, 182014, 182036, FR-6975, FR-6979LF, FR-6980, FR-6980B, FR-6981SY, FR-6985PR or PD-8712PR then please see the error messages below:


Error CodeCauseSolution
E1Thermostat sensor fault.
Please visit https://www.princesshome.eu/en-gb/customerservice/warranty-repairs to file a warranty claim.



Where can I find my model number ?


The model number is usually found on either the bottom or the back of the unit on the information sticker, for example please see picture below.